Our commitment to your privacy
Orange Powder Coat ("we", "us", "our") respects your privacy and is committed to protecting the personal information we collect. This policy explains what information we collect through our website www.orangepowdercoat.com and in the course of our business, how we use it, and how you can contact us about it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We may collect the following personal information:
- Your name, phone number, email address and postal address when you request a quote, submit an enquiry through our contact form, or place an order.
- Details about your project, including photos and descriptions of items you would like coated or blasted.
- Payment details needed to invoice you (we do not store full card numbers).
- Basic, anonymous website usage statistics such as which pages are visited and the type of device used. This does not identify you personally.
How we collect it
We collect information directly from you when you contact us by phone, email, in person or through the enquiry form on this website. When you submit the form, your enquiry is stored securely on our website and emailed to us so that we can respond to you.
How we use your information
We use personal information to:
- Respond to your enquiries and provide quotes.
- Carry out and manage the work you have asked us to do, including contacting you about your items.
- Issue invoices and process payments.
- Keep records as required by law.
- Improve our website and services.
We do not sell, rent or trade personal information. We will not send you marketing material unless you have asked us to, and you can opt out at any time.
Disclosure of your information
We only share personal information where it is necessary to run our business, for example with:
- Our accounting, email and website hosting providers, who are required to keep it confidential.
- Delivery or freight companies if we arrange transport of your items.
- Government agencies or courts where required by law.
Some service providers (such as email or website hosting) may store data on servers located outside Australia. We take reasonable steps to ensure they protect your information.
Website analytics and cookies
Our website records simple, anonymous page-view statistics so we can see which pages are useful. This does not use tracking cookies and does not collect personal information. Third-party services embedded on the site, such as Google Maps, may set their own cookies subject to their own privacy policies.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Enquiries submitted through this website are transmitted over an encrypted (HTTPS) connection and stored in a password-protected system. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep enquiry and customer records for as long as they are needed to provide our services and to meet our legal and accounting obligations, after which they are securely deleted.
Access and correction
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
Contact us
Orange Powder Coat
34 Lords Place, Orange NSW 2800
Phone: (02) 6361 0090
Email: opci@bigpond.com